What happens if the hosted service goes down?

The iTrack platform has multiple points of redundancy where if one system fails another automatically takes over. Suffice to say it is far more comprehensive than anything a small business can put together in-house. We have an excellent track record in keeping our 99.9% uptime SLA and a robust response mechanism to address situations out of our control. For example, the Itrack service is fully monitored meaning that in the event of an issue arising, key support people are notified immediately and action is taken immediately.